Privacy Policy

We collect information you provide directly when you create an account or use our services:

Account Information: Your name, email address, phone number, date of birth, and profile photo when you register for a Bassh account.

Location Data: With your permission, we collect your device's precise location to show you nearby venues, clubs, and events. You can disable location services at any time through your device settings.

Payment Information: When you make bookings or purchases through Bassh, we collect payment details such as credit/debit card numbers and billing addresses. Payment processing is handled by secure third-party payment processors.

Usage Data: We automatically collect information about how you interact with our app, including pages viewed, venues searched, features used, device type, operating system, and app version.

Communications: If you contact our support team, we retain the content of those communications to improve our service.

We use the information we collect to:

- Provide, maintain, and improve the Bassh platform and its features

- Show you relevant nearby venues, events, and nightlife experiences

- Process bookings, guest list entries, and payments

- Send you service-related notifications (booking confirmations, entry updates)

- Personalise your experience based on your preferences and activity

- Analyse usage patterns to improve app performance and user experience

- Detect, investigate, and prevent fraudulent or unauthorised activity

- Comply with legal obligations and enforce our Terms of Service

We do not sell your personal data. We may share your information in the following circumstances:

Venue Partners: When you make a booking or join a guest list, we share necessary details (name, party size, booking reference) with the respective venue.

Service Providers: We work with trusted third-party providers for payment processing, analytics, cloud hosting, and customer support. These providers are contractually bound to protect your data.

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information, including:

- Encryption of data in transit (TLS/SSL) and at rest

- Regular security audits and vulnerability assessments

- Access controls limiting employee access to personal data

- Secure cloud infrastructure with reputable providers

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches.

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

Depending on your jurisdiction, you may have the following rights regarding your personal data:

- Access: Request a copy of the personal data we hold about you

- Correction: Request correction of inaccurate or incomplete data

- Deletion: Request deletion of your personal data

- Portability: Request your data in a structured, machine-readable format

- Opt-out: Unsubscribe from marketing communications at any time

- Withdraw Consent: Withdraw consent for location tracking or other optional data collection

To exercise any of these rights, please contact us at privacy@bassh.in.

Our website and app may use cookies and similar tracking technologies to enhance your experience, analyse usage, and assist with marketing. You can manage cookie preferences through your browser or device settings.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Bassh is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will promptly delete their account and associated data.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and app, and updating the "Last updated" date. Your continued use of Bassh after changes are posted constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

- Email: privacy@bassh.in

- Website: https://bassh.in/help-support

- Address: Velvet Hub Private Limited, India